Privacy Policy

Deutsch industries

Last Updated: October 29, 2026

1. Introduction

Deutsch industries respects the privacy of its customers and website visitors. This Policy explains how personal information may be collected, used, and protected when you browse our website, purchase lighting products, or contact us.

We aim to handle personal information in accordance with applicable Egyptian laws, including Personal Data Protection Law No. 151 of 2020, where applicable.

2. Information We Collect

We may collect information necessary to process orders and provide our services, including:

• Name, telephone number, and email address.
• Delivery address, city, and governorate.
• Products ordered, quantities, prices, and purchase history.
• Payment status and transaction references.
• Technical information such as IP address, browser and device information, website usage data, and cookies, depending on the tools used and applicable requirements.

We do not ask customers to disclose bank passwords, card PINs, or card security codes by phone or message.

3. How We Use Information

We may use information to:

• Receive, confirm, and prepare orders.
• Arrange product delivery through shipping providers.
• Process online payments and cash-on-delivery orders.
• Respond to inquiries, complaints, returns, and warranty requests.
• Protect our website against fraud and unauthorized use.
• Meet legal and accounting obligations.
• Improve our services and user experience.
• Send marketing communications where legally permitted and any required consent has been obtained.

4. Sharing Information

We may share necessary information with shipping companies, electronic payment providers, website hosting and technology providers, and competent authorities where required by law.

We seek to limit data sharing to appropriate purposes and do not sell customers' personal information to third parties for their independent marketing purposes.

5. Cookies

Our website may use cookies to support essential functions, improve browsing, analyze performance, and measure advertising where these tools are used.

You may manage cookies through your browser or any privacy preference tool available on our website. Consent will be obtained where required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect information against unauthorized access, use, or disclosure. However, no electronic transmission or storage method can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as necessary to fulfill the purposes described in this Policy or as required by legal, accounting, and dispute-resolution obligations.

8. Your Rights

Subject to applicable law and the circumstances, you may request access to, correction of, or deletion of your information, or object to certain processing activities where legally available.

Please contact us to submit a request. We may verify your identity before acting, and some information may need to be retained to meet legal obligations.

9. External Links

Our website may contain links to third-party websites or services. Those services operate under their own privacy policies.

10. Policy Updates

We may update this Policy to reflect changes in our services, data practices, or legal requirements. The updated version will be published on our website.

11. Contact Us

Company: Deutsch industries

Email: Marketing@deutschindustries.com

Telephone: (+20) 233459771 / (+20) 233459773

Factory Address: Plot No. 64 & 65, 4th Industrial Area, 6th of October City, Egypt.

Refund, Cancellation & Returns Policy

Deutsch industries

Last Updated: October 29, 2026

1. Introduction

This Policy explains how order cancellations, returns, exchanges, and refunds are handled by Deutsch industries.

It is subject to Egyptian Consumer Protection Law No. 181 of 2018, its Executive Regulations, and applicable amendments. Nothing in this Policy is intended to restrict a consumer right that cannot legally be excluded.

2. Cancellation Before Dispatch

Customers may contact customer service to request cancellation before an order is handed over to the shipping company. Approval depends on the order's processing status.

If payment has already been collected, any eligible refund will be handled according to applicable law and the payment method used.

3. Cancellation After Dispatch

If the order has already been handed over to the shipping company, please contact us to discuss available options, such as stopping delivery where possible or arranging a return shipment.

Dispatch does not automatically remove any statutory cancellation or return rights.

4. Returns Without a Reason

Under the general rules published by the Egyptian Consumer Protection Agency, consumers may request to exchange or return a product and receive a refund within 14 days of receipt without stating a reason, subject to statutory conditions and exceptions.

Exceptions may apply to specific products or circumstances, including cases where the product cannot be returned due to its nature or cannot be restored to its original condition because of the consumer's actions. Each request will be assessed under the applicable law.

Please contact us before returning a product so we can coordinate the process.

5. Defective or Non-Conforming Products

If a product is defective or does not conform to the order or applicable specifications, please contact us with your order number and a description of the issue. Photographs may be provided where helpful.

Under the rules explained by the Egyptian Consumer Protection Agency, consumers may request an exchange or refund for defective goods within 30 days of receipt, subject to applicable law and the circumstances. Where a remedy is legally due, the applicable statutory deadlines and requirements will be followed without impermissible additional costs.

6. Condition of Returned Products

Please return products with available accessories and purchase documentation and package them safely. Product condition may be relevant to the assessment, but no condition requirement will be applied in a way that unlawfully restricts consumer rights.

For bulbs, floodlights, and electrical products, do not open or repair electrical components if doing so could create a safety risk. Contact us for safe instructions.

7. Refund Methods

• Online payments: Refunds will be processed through the original payment method or as otherwise required or permitted by applicable law.
• Cash on delivery: We will contact the customer to arrange an appropriate refund method, subject to applicable law and accounting procedures.

Eligible refunds will be processed within applicable statutory deadlines. Additional time may be required for a bank or payment provider to post the refunded amount.

8. Return Shipping Costs

Responsibility for return shipping costs depends on the circumstances and applicable law. Where a product is defective or incorrectly supplied and the company is responsible, customers will not be charged additional costs in circumstances where such charges are prohibited by law.

No undisclosed or legally impermissible cancellation, inspection, or return fees will be charged.

9. Warranty

Products are subject to any applicable warranty terms disclosed for the product. Commercial warranties do not replace statutory consumer rights. Please retain your purchase invoice or order number and any warranty documentation.

10. How to Submit a Request

For cancellation, return, exchange, or refund requests, contact:

• Email: Marketing@deutschindustries.com
• Telephone: (+20) 233459771 / (+20) 233459773

Please provide your order number, product details, reason for the request, and any relevant photographs or documentation.

11. Complaints

If an issue cannot be resolved through customer service, consumers may contact the Egyptian Consumer Protection Agency through its official procedures.

12. Contact Details

Deutsch industries

Plot No. 64 & 65, 4th Industrial Area, 6th of October City, Egypt.

Marketing@deutschindustries.com

(+20) 233459771 / (+20) 233459773

Delivery & Shipping Policy

Deutsch industries

Last Updated: October 29, 2026

1. Introduction

This Policy explains how orders placed with Deutsch industries for light bulbs, floodlights, lighting fixtures, and related products are prepared, shipped, and delivered.

Shipping is available within the Arab Republic of Egypt, subject to service coverage, product availability, and the delivery address.

2. Delivery Areas

We deliver to locations covered by our available shipping services. Availability may vary by governorate, city, and exact address.

If delivery to a particular location is unavailable, we will contact the customer to explain the available options.

3. Order Processing

Orders are prepared after confirmation, product availability checks, and verification of the delivery details required.

We may contact customers to verify their telephone number, address, or order details, particularly for cash-on-delivery orders.

If a product is unavailable or an order cannot be fulfilled, we will inform the customer of the available options, including an agreed order amendment or cancellation and any applicable refund.

4. Delivery Time

The estimated delivery time is 3 to 7 days from order confirmation, depending on the delivery location, product availability, and shipping arrangements.

This timeframe is an estimate. We will make reasonable efforts to inform customers of material delays when known. Estimated delivery times do not remove the company's statutory delivery obligations.

5. Shipping Fees

Shipping charges depend on the delivery location and applicable order terms. The charges will be shown or communicated before the customer confirms the purchase.

• Shipping fees: Displayed at checkout or communicated before confirmation.
• Free shipping: Available only when the company announces a specific offer or condition.

No undisclosed charges will be added without a clear and lawful basis.

6. Payment Methods

Customers may use the payment methods available at checkout, including:

• Cash on delivery, where available.
• Online payment through the methods offered on the website.

The total product price, shipping fees, and any applicable charges must be disclosed before order confirmation.

7. Order Confirmation and Tracking

We may send messages or make calls to confirm an order or provide shipment updates.

Where a tracking number is available from the shipping company, we will provide it or explain how to track the shipment.

8. Receiving Your Order

Please ensure that the delivery address and telephone number are accurate and that the recipient or an authorized person is available.

Check the number of packages and visible packaging condition upon delivery. Report visible damage or missing items through our customer service channels. Failure to identify concealed damage immediately does not waive any statutory right that cannot legally be waived.

9. Failed Delivery

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the customer cannot be contacted, the shipping company may attempt to arrange another delivery.

If delivery remains unsuccessful, we will contact the customer to determine the appropriate next step, subject to applicable rights regarding cancellation, refunds, and legally chargeable costs.

10. Damaged Shipments, Missing Items, or Incorrect Products

If a shipment arrives damaged, contains missing items, or differs from the order, contact us with the order number and a description of the issue. Photographs may be provided where possible.

We will review the case and take appropriate action under the circumstances and applicable law, including supplying missing items, exchanging products, or issuing a refund where due.

11. Delays and Circumstances Beyond Our Control

Shipping may be affected by weather, road disruptions, operational interruptions, or government restrictions. We will make reasonable efforts to inform customers of material delays and provide available order-status information.

Such circumstances do not automatically exempt the company from applicable legal obligations regarding delivery, cancellation, or refunds.

12. Returns and Refunds

Returns, cancellations, exchanges, and refunds are governed by our published Refund, Cancellation & Returns Policy, subject to Egyptian consumer protection law.

13. Shipping Contact Details

Company: Deutsch industries

Email: Marketing@deutschindustries.com

Telephone: (+20) 233459771 / (+20) 233459773

Factory Address: Plot No. 64 & 65, 4th Industrial Area, 6th of October City, Egypt.

14. Policy Updates

We may update this Policy when our shipping services or procedures change. Updated terms will be published on our website without affecting applicable legal rights and obligations relating to existing orders.

Return Policy

Purpose: To explain the conditions and procedures for returning products purchased from Deutsch industries.

Key details to include

Example for Deutsch industries

A customer orders 10 LED bulbs but receives an incorrect quantity. The customer contacts the company with the order number so the company can investigate and arrange the appropriate remedy, such as supplying the missing items, an exchange, or a refund.

If a customer simply changes their mind, the return request is assessed according to the applicable return period, product circumstances, and statutory exceptions.

2. Refund Policy

Purpose: To explain when customers are entitled to a refund, how the refund is processed, and when they can expect to receive their money.

Key details to include